committed to protecting your personal information and keeping
you informed on how it is used. The following Confidentiality
Policy applies solely to transactions and data conducted and
gathered on the Ticketpro.ca Web site (hereinafter referred
to as the "Site"). Our Confidentiality Policy does not apply
to other Web sites that may be linked to the Site or other
points of contact with Ticketpro consumers. It is your responsibility
to carefully read this Confidentiality Policy, because it
is occasionally updated as required. Whenever you visit the Site or give information,
it indicates that you have accepted the terms described herein.
1. Your IP address
To best manage the Site, optimize efficiency
and to detect any problems, we use your IP address to identify
you and gather general demographic information. Every time
you visit the Site, we automatically record your IP address
and the address of the last Web page visited.
"Cookies" are used to make personalized
content available while safeguarding your password to protect
your personal and financial information. Cookies can be de-activated
with the "Help" command. However you may not always be able
to access the de-activation feature in certain parts of the
3. The gathering of personal, financial
and demographic information.
To manage the Site and offer you information
on the products and services that may be of interest to you,
we may ask you for personal information (your complete name,
civic address, telephone number, and e-mail address), financial
information (passwords, credit and debit card numbers, the
numbers of your bank account or other financial institutions)
and demographic information (postal code, city, sex, age and
previous purchases). Please note that nowhere on the site
do we gather information on children under the age of 13 years.
3.1 The use of your information :
We guarantee that your personal information
(including your e-mail address) collected to customize the
InfoTicketpro will remain confidential, that they will not
be forwarded or sold to any party and that you can cancel
your subscription anytime at no cost.
Personal information is used to process
your transaction effectively, to offer you requested services,
to contact you, when necessary, regarding activities or
events for which you have purchased tickets on the Site,
and to transmit information concerning other Ticketpro promotional
products, such as discounts, exclusive offers or special
events. Note that you may notify us by e-mail if you
do not wish to receive such information.
Financial information is used to determine
your ability to pay for the products and services you order
and to allow you to participate in discount, savings and
other programs that you may wish, as well as to facilitate
collecting your ticket on the day of the event.
Demographic information is used to customize
the Site in such a way as to reflect the interests of our
users. We may also share demographic information, anonymously,
with third parties to help them adapt their advertising
and communications initiatives to specific users.
When you have given us personal information
to make a purchase on the site, you have consented to our
sharing of the information, when necessary, with agents, representatives,
contractors, suppliers of services and partners to the event,
such as promoters, artists, retailers, professional associations
and other third parties (hereinafter referred to as "Event
Partners" ) connected with the ticket or the show, activity
It is impossible for us to offer you an individual
choice of whether or not to share your personal information
with Events Partners. Events Partners may use our information
according to their individual policies of confidentiality.
They may therefore use the information to communicate with
you, or to share it with others. You must communicate directly
with Events Partners to communicate your preference regarding
their use of your personal information.
Except where otherwise indicated above, Ticketpro.ca
has no control over the practices regarding personal information
of Events Partners or other third parties. As described above,
when purchasing tickets at the Site, or when choosing to receive
communications or enter contests, draws or other programs
associated with third parties or their sponsors; or when filling
out entry forms posted on the Site, or otherwise choosing
to allow us to share your personal information with third
parties according to the terms of this confidentiality policy,
you authorize Ticketpro.ca to share your personal information
with Events Partners and other concerned third parties, and
release Ticketpro from all responsibility concerning their
actions or omissions. Events Partners and other third parties
may use your personal information in accordance with their
contractual agreements with Ticketpro.ca and the Events Partners’
individual policies of confidentiality, which do not fall
under our authority. You must communicate directly with Events
Partners and third parties to advise them of your preference
concerning their use of your personal information.
All information may be shared with a third
party if Ticketpro.ca is the object of a transfer of property
or its holdings, or becomes bankrupt or receives an order
to that effect by judicial authority.
If you have any questions regarding this
Confidentiality Policy or the practices and procedures concerning
transactions on the Site, you may communicate with us at the