Ticketpro.ca is committed to protecting your personal information and keeping you informed on how it is used. The following Confidentiality Policy applies solely to transactions and data conducted and gathered on the Ticketpro.ca Web site (hereinafter referred to as the "Site"). Our Confidentiality Policy does not apply to other Web sites that may be linked to the Site or other points of contact with Ticketpro consumers. It is your responsibility to carefully read this Confidentiality Policy, because it is occasionally updated as required. Whenever you visit the Site or give information, it indicates that you have accepted the terms described herein.
1. Your IP address
To best manage the Site, optimize efficiency and to detect any problems, we use your IP address to identify you and gather general demographic information. Every time you visit the Site, we automatically record your IP address and the address of the last Web page visited.
"Cookies" are used to make personalized content available while safeguarding your password to protect your personal and financial information. Cookies can be de-activated with the "Help" command. However you may not always be able to access the de-activation feature in certain parts of the Site.
3. The gathering of personal, financial and demographic information.
To manage the Site and offer you information on the products and services that may be of interest to you, we may ask you for personal information (your complete name, civic address, telephone number, and e-mail address), financial information (passwords, credit and debit card numbers, the numbers of your bank account or other financial institutions) and demographic information (postal code, city, sex, age and previous purchases). Please note that nowhere on the site do we gather information on children under the age of 13 years.
3.1 The use of your information :
3.1.1 Ticketpro (newsletter)
We ask for the following information when you subscribe to InfoTicketpro, our newsletter: your preferred language, email address, province, and postal code.
We guarantee that the personal information (including email address) collected to customize your InfoTicketpro subscription will remain confidential, that it will not be forwarded or sold to any third party, and that you can cancel your subscription anytime at no cost.
3.1.2 Ticketpro.ca and call centre (transactional/purchase)
Personal information is used to process your transaction effectively, to offer you requested services, to contact you, when necessary, regarding activities or events for which you have purchased tickets on the Site, and to transmit information concerning other Ticketpro promotional products, such as discounts, exclusive offers or special events. Note that you may notify us by e-mail if you do not wish to receive such information.
Financial information is used to determine your ability to pay for the products and services you order and to allow you to participate in discount, savings and other programs that you may wish, as well as to facilitate collecting your ticket on the day of the event.
Demographic information is used to customize the Site in such a way as to reflect the interests of our users. We may also share demographic information, anonymously, with third parties to help them adapt their advertising and communications initiatives to specific users.
3.2 Sharing your information
When you have given us personal information to make a purchase on the site, you have consented to our sharing of the information, when necessary, with agents, representatives, contractors, suppliers of services and partners to the event, such as promoters, artists, retailers, professional associations and other third parties (hereinafter referred to as "Event Partners" ) connected with the ticket or the show, activity or event.
It is impossible for us to offer you an individual choice of whether or not to share your personal information with Events Partners. Events Partners may use our information according to their individual policies of confidentiality. They may therefore use the information to communicate with you, or to share it with others. You must communicate directly with Events Partners to communicate your preference regarding their use of your personal information.
Except where otherwise indicated above, Ticketpro.ca has no control over the practices regarding personal information of Events Partners or other third parties. As described above, when purchasing tickets at the Site, or when choosing to receive communications or enter contests, draws or other programs associated with third parties or their sponsors; or when filling out entry forms posted on the Site, or otherwise choosing to allow us to share your personal information with third parties according to the terms of this confidentiality policy, you authorize Ticketpro.ca to share your personal information with Events Partners and other concerned third parties, and release Ticketpro from all responsibility concerning their actions or omissions.
Events Partners and other third parties may use your personal information in accordance with their contractual agreements with Ticketpro.ca and the Events Partners’ individual policies of confidentiality, which do not fall under our authority. You must communicate directly with Events Partners and third parties to advise them of your preference concerning their use of your personal information.
All information may be shared with a third party if Ticketpro.ca is the object of a transfer of property or its holdings, or becomes bankrupt or receives an order to that effect by judicial authority.
If you have any questions regarding this Confidentiality Policy or the practices and procedures concerning transactions on the Site, you may communicate with us at the following address: [email protected]
3.3 How to modify or delete the information you have given us
3.3.1 Newsletter opt out
You can opt out of receiving our newsletters at any time. To stop receiving our promotional emails, you may communicate with us at the following address: [email protected] or follow the instructions in the footer of any promotional email you receive from Ticketpro. You can also change your preferences directly in your Ticketpro account. It can take up to seven days to process your request. If you opt out of getting promotional emails, you will still receive messages pertaining to your transactions (when applicable) and information regarding activities or events for which you have purchased tickets.
3.3.2 Modifying or deleting your personal information
You can modify the information you have given us. To correct or update account settings and information, log into your account.
To delete the personal information in your account, send your request to: [email protected]. Please note that it can take up to seven days to process your request.
If you have any questions regarding this process or our approach to privacy please contact Marie De Lamballerie, our Data Protection Officer at: [email protected].
4. Login with your Facebook account
You can use your Facebook account to log in to your Ticketpro account. The only information we collect to establish this connection is your email address.
We guarantee that the personal information (e-mail address) collected to connect to your account will remain confidential, that it will not be forwarded or sold to any third party, and that you can delete your personal information any time at no cost.
To delete the personal information in your account, send your request to: info[email protected].
Last update: October 2022.